Item Number: D5
Remote Control Distance: 80 Meters
Flying Time: 5-7 Minutes
Charging Time: 60 Minutes
Suitable Age: 14+
Battery for Drone: 3.7V 400mAh Li-Po Battery
Battery for Transmitter: 4*”AA” Battery(Not Included)
Forward/Backward/Ascending/Descending/Turn Left/Turn Right/Headless Mode/One Touch Return/Low/Medium/High Speed/3D Flip
1. This RC model is not suitable for children under 14 years old.
2. Carefully read the instruction before any use, if you are a beginner, it’s advisable to be assisted by an experienced adult.
Indoor & Outdoor
1. Do not play this drone in an environment with strong wind, rain or thunder.
2. Do not play this drone in a place with many people or obstacles. Or it may cause something damaged or someone hurt.
3. Pay attention to the small parts and do not let the baby touch them, in case the baby will swallow them.
1* Remote Controller
1* 3.7V 400mAh Li-Po Battery
1* USB Charger
1* User Manual
1. The money you paid for the product excludes any tariff. And we are NOT responsible for any duties in destination country.
2. We can declare the goods as Gift/Sample with a cheaper price under the request of the buyers, but we are NOT responsible for any customs issues caused by this matter.
3. If your address belongs to remote area, the freight will be higher than the standard frieght.
1. We will ship the package within a week(7 business days) after the payment is confirmed.
2. If the item is defective when you receive the package, please contact us within 3 days. We will solve the problems for you.
3. All products are original and 100% new.
4. Each product will be tested before shipping.
1. If you are satisfied with our products and service, please leave us a 5 star Positive feedback.
2. If there is anything that you are not satisified with, please do not leave a neutral or negative feedback before contact us. We will give you a satisfied solution.
1. If you have any questions about the product, please feel free to contact us, we will do our best to help you.
2. All e-mails will be answered within 1 business day. If you do not receive our reply, please kindly resend a message to us.Thanks for your understanding.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.